Textbooks REFUNDS will run from JUNE 21- 25, 2021
Pell Grant purchases and refunds will be available for SUMMER 2021 FROM JUNE 22-24. PELL accounts close at 5pm on June 24th. . No Exceptions!!
**DUE TO THE COVID SHUT DOWN OF CAMPUS YOU WILL NEED TO EMAIL THE BOOKSTORE AT BOOKSTORE@CITRUSCOLLEGE.EDU FOR THE REFUND PROCESS. NO EXCHANGES OR REFUNDS WITHOUT A RECEIPT**
LATE START - Textbooks are returnable for 3 school days from the class start date.
CANCELLED CLASSES - Textbooks are returnable for 3 school days from the date the class is cancelled. Proof of cancellation date/start date must be presented for a refund.
For a full refund you MUST have a receipt, class schedule and ID card.
Textbooks not in their original purchase condition will be bought back as a used book at a percentage of the new book price.
Textbooks that are NOT returnable have an "Absolutely No Refunds!" sticker on them. Please check to see if your book has a sticker before purchasing.
Open shrink wrapped textbooks, supplementary text, workbooks, dictionaries, paperbacks, supplies, candy, pharmacy and sale/special items will NOT be accepted for refund.
All computer and computer related items are refundable if unopened and returned within 3 days of purchase.
Refunds to your credit cards will show a credit on your account with in approixmately 7-10 business days.
PELL Grant students will receive credit on their account during the open PELL Grant purchase period. No refunds will be given after the PELL Grant purchase period.
SUMMER 2021 BOOKS ON SALE NOW! ALL ORDERS FOR THE SUMMER SEMESTER WILL HAVE FREE SHIPPING!!
PELL GRANT ACCOUNTS ARE NOW CLOSED. EOPS/PROMISE ACCOUNTS CLOSED FOR SUMMER.
Fall and Spring orders for students paying with their Pell Grant funds will only be accepted and processed (upon approval) during business hours. Due to COVID-19 CAMPUS CLOSURE we will only be shipping ALL orders. We are unable to provide a campus pick up option.
If you are a current student receiving Pell Grant funds and ordering your textbooks online, please enter all correct information upon the checkout process. If there is any conflict with missing or incorrect information, you will be contacted and your order may be delayed.
Any online PELL pending/backordered items not available byJUNE 24 at 5pm will be CANCELLED at the close of business on that day. Online orders must be placed by 11AM on Thursdays to be processed by close of business.
DEPARTMENT OF REHABILITATION students must purchase materials ONLINE OR BY PURCHASE ORDER at this time.DUE TO THE COVID-19 campus closure DOR students must place orders using a credit card through your DOR Counselor.dor counselors may contact the bookstore via email to discuss other payment option. You should contact your DOR COUNSELOR for assitance with ordering. For further assistance please email BOOKSTORE@CITRUSCOLLEGE.EDU and include student's id number along with questions to assist us. Thank you.
Order Processing and Shipping
DUE TO THE COVID-19 CLOSURE OF CAMPUS, WE ARE PROCESSING BOOKS 3 TO 4 DAYS A WEEK. BOOKSTORE STAFF ARE NOT ON CAMPUS ON FRIDAYS. WE APPRECIATE YOUR PATIENCE Once your order has shipped it can be 1-2 days until it arrives to you.This is currently done on days staff are approved to be on campus at this time. The order turn around time is an estimate, NOT A GUARANTEE. Your order may be processed before, within, or after the estimated time depending on the volume of orders received.
For orders being shipped, the estimated shipment time starts after the order has been processed and picked up by the shipping carrier from our warehouse, not when the order is placed or processed. For your safety, all shipped orders require a signature over $100 in value.
The Owl Bookshop ships out online orders Monday through Thursday before 11:30 a.m.. Any orders placed on a Thursday after 1:00 p.m. will be processed and shipped the following Monday morning unless staff are on campus on a friday. .
***We DO NOT ship textbooks out of the state of California ( contact us at email@example.com for exceptions)and we DO NOT ship to P.O. BOXES. We apologize for any inconvenience this may cause.***
Non-text items are available for shipping
Please provide a physical address including an apartment number or your order will be shipped to the billing address. If no billing address or only a P.O. BOX is provided, the order will be cancelled.
If your payment is declined, we will attempt to contact you, if we are unable to reach you your order will be cancelled with no charges to you. If you have any questions please contact the Bookstore at (626) 914-8620 or firstname.lastname@example.org.
USED Textbook Availibility
***There is no guarantee that used books will be available when ordering online. Our system at this time does not offer real time Inventory. Online availability does not indicate store inventory. Used books are not guaranteed to have access codes.***
The DEFAULT setting on the website is set to "OK" for substitutions. Meaning, if no USED books are available, NEW textbooks will be processed. If you WOULD NOT like to substitute please change this option to "NO SUBSTITUTION". You will be responsible for the selection made.
By selecting "OK" to sub, you authorize the Owl Bookshop to change the books on your order from used to new and to adjust payment as necessary.
If you order used books and choose no substitutions, but no used are available, your order will be cancelled.
There is no guarantee that all the materials that would normally be wrapped with a new textbook will come with the used textbooks you are purchasing... as Buyback may or may not require students to have all materials when selling their books back. Books may also have missing and or highlighted pages, hence the term used.
Prices and information on educational materials are subject to change at any time. Citrus College and the Owl Bookshop cannot assume any responsibility for errors on listed information unless the books purchased in error are purchased from the Owl Bookshop. Such purchases are subject to the Owl Bookshop return policy that accompanies your order when shipped. Please be careful how you use the information on our web pages.
The Owl Bookshop sells new and used textbooks at a price designed to cover the costs of operating the bookstore and meeting all other required financial obligations. Textbook price includes all expenses associated with bookstore operations and personnel. (AB 1548)